Hi there,

thanks for dropping a note!
We take our user's issues seriously, so we need all the information we can have to fix your problem.

What exactly do you mean with:
you cannot get hold of all the server details or player activity, we have days of no tracking your side
Is your server not rated? Your playername not rated? ... etc

We'll do anything we can to solve problems in our system, so all extra bits and pieces of information are valuable.
Hope to hear from you soon

regards,